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Field Support Manager

Responsibilities May include: Provides technical support via phone and email to support Daikin's full product line Resolve conflicts involving Daikin equipment; design, installation or product resolution Provides on-site technical support as required Completes Field Service invoices with pertinent data Advises on the set up of control systems and the commissioning of product including refrigerant charging, addressing, operational data and field settings. Provide information and conduct training sessions pertaining to proper installation techniques, equipment commissioning, controls commissioning and troubleshooting of Daikin indoor units, outdoor units, controls and accessories for Manufacturer's Representatives, Distributors and Contractors. Collects and analyze system data from Daikin systems via Daikin's proprietary Service Checker tool and provide solutions to customers Conducts Daikin Technical Service training classes and other training classes as required Provides instructions to customers regarding operation and care of unit, equipment operation and controls setup and scheduling  Substantial travel within assigned region. Perform other related job duties as assigned. Traveling for onsite training across U.S (some Canada) Qualifications   Prefer 10 years technical service experience within the HVAC industry. Four yeardegree or Associates Degree preferred. HVAC Certification preferred. Prefer Universal Refrigerant Handling Certification, but not required as contact with refrigerant is infrequent. Valid Driver's license required Must have own vehicle available and insurance coverage Travel availability required 2018-10000
Salary Range: NA
Minimum Qualification
11 - 15 years

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