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Product Specialist

Overview
Product Specialist
The Opportunity:
Goodman is seeking a professional, skilled individual for our Product Specialist. Responsibilities will include but not be limited to providing technical support for distributors & servicer's on Goodman and Amana products. Coordinates resolutions and corrective actions of field product quality issues. Produces technical literature, service training materials and service kits. If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website at http://careers.daikincomfort.com/
Responsibilities
May Include:
Troubleshoot and or assist by phone distributors/branch/dealers in installation, quality, or service related problems. Travel to field locations to resolve product problems. Investigate and coordinate with necessary departments (engineering, quality assurance, field service, etc.) to resolve product problems.
Write service manuals, service letters, kit instructions, training material and technical communications.
Performs other duties as assigned by supervisor/manager.
Travel to conduct or participate in training programs, shows, distributor meetings, etc.
Maintain Product Quality Report (PQR) database. Prepare, interpret, and communicate special reports/studies. Monitor and approve transition schedules, ECN's, and ER's
Qualifications
Analytical ability.
Priority setting ability.
Attention to detail ability.
Customer service ability.
Ability to follow up in timely manner.
Ability to communicate well.
Ability to work as part of a team.
Verbal, written, telephone, MS Office, Word and Access proficiency.
Associate Degree in HVAC with Minimum 5 years experience in HVAC
Good verbal communication and telephone skills.
Must be highly motivated, self starter.
Must be able to write clearly and effectively. Technical writing and basic computer skills necessary.
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
Postal Code77484

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