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Service Support Specialist I

Responsibilities:

May include:

  • Provide technical support consisting of diagnostics and troubleshooting products via telephone, fax or email.
  • Provide servicers with technical data, wiring diagrams or part information.
  • Input caller/product information into call tracking database.
  • Provide product reliability and service complaint information to product specialists.
  • Customer correspondence consisting of but not limited to letters of authorization, repair procedure and special instructions.

Qualifications

  • High school diploma or GED equivalent Associate s degree in HVAC or related field preferred.
  • 3-5 year s work experience in HVAC field
  • Communication & Collaboration with team members and customers ability to communicate ideas to instruct, inform, persuade or motivate co-workers.
  • Digital skills: Technology, Media & the Internet - skills in word processing, data management and presentations (Microsoft Office Applications proficiency Word, Excel, Access, PowerPoint).
  • Critical Thinking & Problem Solving - inductive and deductive reasoning, analysis and interpretation to generate possible solutions and responses to problems.

Goodman provides equal employment opportunity to all employees and applicants regardless of a person s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.



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