Consumer Affairs Agent

Consumer Affairs Representative
Goodman Global, Inc.
The Opportunity:
Goodman is seeking a professional, skilled individual for our Temporary Consumer Affairs Representative position. This position is the mediator between the customer and the manufacturer. The "mission" of CA is to meet the needs and concerns of the customers by being, empathetic, calming, resourceful, and by displaying outstanding customer service. Customer service is delivered by assisting in product registration; co-coordinating onsite visits, or inspections with HVAC Dealers, or contractors; making sound decisions regarding concessions (1) warranty extension, or (2) labor reimbursement; and by providing consumers information regarding local dealers or contractors, and those designated for Extended Service Agreement repairs. If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website www.goodmanmfg.com and submitting your resume.
About Goodman:
Houston-based Goodman is a leading supplier of heating, ventilation and air conditioning (HVAC) products for residential and commercial use and is a member of Daikin Industries, Ltd. . Goodman's products are predominantly marketed under the Goodman? and Amana? brand names, and are sold through company-operated and independent distribution networks with more than 950 total distribution points throughout North America. Goodman is ISO 14001:2004 accredited, an international certification that recognizes manufacturing processes and policies that are more environmentally sustainable. Daikin Industries is a Fortune 1000 company with more than 44,000 employees worldwide and is recognized as the number one HVAC manufacturer in the world. The company has manufacturing operations in 18 countries and a sales presence in more than 90 countries and is headquartered in Osaka, Japan. For more information, visit www.goodmanmfg.com
May include:
Assist callers via phone (homeowners, distributors, dealers)
Respond to correspondence via phone, fax, mail, and email
Coordinate and distribute mail
Must have good attendance
Special projects as assigned
Data Entry
Document Review
Customer Service ? Telephone ? Email contact
Consult with internal technical experts, when necessary, and assure executive authorization is provided for material expenditures
Identify and suggest process improvement opportunities
Other duties as assigned
Make Insurance, Attorney General, BBB, and Legal cases a priority by communicating with appropriate departments and management
High School diploma or GED equivalent and familiarity with finance, accounting and statistics desirable
1-3 years experience
Must have ability to diffuse an upset caller
Ability to handle calls in a timely manner
Articulation, pronunciation, and proper grammar a must
Ability to multi-task and handle a fast paced environment
Strong intellect and aptitude desired, along with ability to manage multiple and varied activities
Ability to prioritize and problem solve
Analytical skills including ability to interpret information and make sound recommendations
Must have the ability to work in a cross functional capacity with internal and external teams
Strong communication skills with working knowledge of internet applications as well as data entry, Microsoft Excel, and Word
General Office Equipment Experience ? Fax, Multi-line phone, copier, and document scanning
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
Postal Code77484

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